About this privacy notice
ThaSee Optometrists respects your privacy and is committed to handling personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This notice explains how we collect and use personal information through our website, https://thasee.co.za.
The responsible party for this website is:
ThaSee Optometrists
The Office Park
90 Schoeman Street
Polokwane, 0699
South Africa
Telephone: 015 291 2241
Email: info@thasee.co.za
Information we collect
When you submit an appointment request, we may collect:
- Your full name
- Your mobile number
- Your preferred contact method
- The service you are enquiring about
- Your preferred appointment date
- Your consent to be contacted about the request
We do not ask you to provide detailed medical information through the website appointment form.
Our website and hosting systems may also automatically record limited technical information, such as your IP address, approximate location derived from your IP address, browser or device information, and the date and time of your visit. IP addresses are anonymised after 30 days and geolocation information after one day. This information may be used for website security, troubleshooting and administration.
How we use your information
We use information submitted through the website to:
- Respond to your appointment request or enquiry
- Contact you by telephone or WhatsApp, according to your selected preference
- Discuss availability and confirm an appointment
- Provide information about the service requested
- Maintain the security and proper operation of the website
- Meet applicable legal and professional obligations
Submitting the form does not confirm an appointment. ThaSee Optometrists will contact you to confirm availability.
We will not use appointment-request information for unrelated direct marketing unless you have separately agreed to receive such communication.
Providing your information
Submitting an appointment request is voluntary. However, fields marked as required must be completed so that we can process the request and contact you. If you do not provide the required information, the form cannot be submitted.
If an appointment request is for a child, a parent or guardian should submit the request and provide their own contact details.
Sharing your information
We may share personal information only when reasonably necessary with:
- Authorised members of the practice
- Service providers supporting our website, hosting, email or form systems
- Professional advisers, regulators or public authorities when required by law
Service providers may process information only to provide the relevant services and are expected to protect it appropriately.
We do not sell or rent personal information.
Cookies and technical information
The website may use cookies or similar technologies that are necessary for basic functionality, security and administration. Authorised website administrators may also receive login-related cookies when accessing the WordPress administration area.
You can control cookies through your browser settings, although blocking necessary cookies may affect parts of the website.
External links
Our website may contain links to external services, including WhatsApp. When you follow an external link, the privacy practices of that service apply. ThaSee Optometrists is not responsible for the privacy practices of external websites or services.
How long we retain your information
Appointment requests stored in our website form system are normally deleted automatically 12 months after submission. Related email correspondence is reviewed and deleted when it is no longer reasonably required, subject to applicable legal, security and administrative requirements.
Information obtained during an eye-care consultation may form part of a clinical patient record. Clinical records are managed separately and retained in accordance with applicable legal and professional requirements.
When information is no longer required, we take reasonable steps to delete or securely dispose of it.
Information security
We take reasonable administrative and technical measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your rights
Subject to applicable law and adequate proof of identity, you may ask us to:
- Confirm whether we hold personal information about you
- Provide access to your personal information
- Correct or update inaccurate information
- Delete information that we are no longer entitled or required to retain
- Object to certain processing of your information
- Withdraw consent where processing is based on consent
Some requests may be limited where we are legally or professionally required to retain particular records.
To exercise these rights or ask a privacy-related question, email info@thasee.co.za or telephone 015 291 2241.
Complaints
Please contact us first if you have a concern about how your personal information has been handled.
You may also lodge a complaint with the Information Regulator (South Africa):
Website: https://inforegulator.org.za/complaints/
Email: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
Changes to this notice
We may update this privacy notice when our website, services or information-handling practices change. The latest version will be published on this page.
Last updated: 15 August 2026